Threadwear Industries respects the privacy of the individuals, brands, businesses, organizations, and community groups that visit our website or work with us.
This Privacy Policy explains how Threadwear Industries collects, uses, stores, and shares personal information when you visit our website, contact us, request production guidance, book a consultation, develop a product, place an order, or communicate with us about an active project.
The Threadwear business identified on your quotation, invoice, payment request, or project agreement is responsible for the personal information connected to that project.
The information we collect depends on how you interact with Threadwear and the stage of your project.
We may collect:
Your name
Brand, business, organization, or chapter name
Job title or role
Email address
Telephone number
Billing address
Shipping address
Country or region
Preferred communication method
When you request a quotation, consultation, sample, or manufacturing service, we may collect:
Garment ideas and product descriptions
Target quantities and size breakdowns
Intended launch, event, retail, or delivery dates
Budget information
Fabric and material preferences
Color references
Measurements and size charts
Tech packs
Sketches and inspiration images
Artwork, logos, typography, and brand assets
Embroidery, printing, sublimation, embossing, and appliqué requirements
Private label and packaging requirements
Custom trim and accessory requirements
Sample feedback and revision requests
Production approvals
Quality concerns and supporting photographs
Delivery and customs instructions
We collect this information because custom apparel cannot be developed or manufactured accurately without clear product specifications and approval records.
We may retain information shared through:
Website forms
Scheduled consultations
Telephone calls
Video meetings
Messaging platforms
Project management tools
Approval forms
Customer support conversations
This may include meeting notes, recommendations, design decisions, approval history, and project updates.
We may collect:
Invoice details
Payment status
Transaction references
Currency used
Refund or credit information
Tax or customs information
Limited billing information supplied by payment providers
Card and bank details may be processed directly by a bank, payment gateway, or payment platform. Threadwear does not need to store full payment card details when payments are processed through an independent payment provider.
When you visit our website, we may automatically receive:
Internet Protocol address
Browser type
Device type
Operating system
Pages viewed
Time spent on the website
Referral source
General location information
Form and button interactions
Cookie or analytics identifiers
This information helps us maintain website security, understand visitor activity, identify technical issues, and improve the website experience.
We may use your information to:
Respond to enquiries
Schedule consultations
Understand your product idea
Recommend suitable fabrics, structures, trims, and embellishments
Prepare quotations and project estimates
Provide design consultation
Produce CLO 3D visualizations
Prepare patterns and size grading
Develop and revise physical samples
Review production feasibility
Assign your project to a suitable specialist facility
Source fabrics, trims, labels, packaging, and accessories
Carry out embroidery, printing, sublimation, embossing, private labelling, and other customization
Record specifications and customer approvals
Coordinate manufacturing and quality control
Maintain consistency across production and reorders
Prepare invoices and process payments
Pack and route shipments
Prepare customs and delivery documentation
Provide tracking information
Assist with carrier enquiries and insurance claims
Investigate quality concerns
Prevent fraud, misuse, and unauthorized activity
Maintain accounting and project records
Improve our website, services, and manufacturing workflow
Send relevant service or business communications
We do not use one customer’s artwork, private product specifications, or unreleased concepts to manufacture products for another customer.
Depending on the situation and the laws that apply, we process personal information because:
You asked us to take steps before entering into a contract
The information is needed to provide an agreed service
The information is needed to manage an order or project
We must comply with accounting, tax, customs, regulatory, or legal requirements
We have a legitimate business reason, such as project management, quality control, security, service improvement, or dispute prevention
You gave consent for a specific use, such as optional marketing or nonessential cookies
Where we rely on consent, you may withdraw it through the relevant consent control or by contacting Threadwear through the website.
Threadwear uses a dedicated manufacturing network rather than sending every product through the same facility.
Information may be shared with the specialist facility or service provider responsible for a particular stage of your project, including:
Design and technical teams
Pattern makers
Sample development teams
Fabric and trim suppliers
Embroidery specialists
Printing specialists
Sublimation specialists
Embossing and debossing specialists
Label and packaging suppliers
Custom hardware suppliers
Production facilities
Quality control teams
Shipping and logistics providers
Only the information reasonably needed for the assigned task should be shared.
For example, an embroidery specialist may need the logo, placement, size, thread colors, garment information, and approved sample reference. They would not normally need unrelated billing or marketing information.
We may also use third-party services for:
Website hosting
Cloud file storage
Meeting scheduling
Customer relationship management
Project management
Analytics
Accounting
Invoicing
Payment processing
Cybersecurity
Legal and professional advice
Shipping
Customs processing
Insurance
These providers may process limited information to perform their services.
We may also disclose information where reasonably necessary to comply with a lawful request, protect our legal rights, investigate fraud, enforce an agreement, or respond to a legal claim.
Threadwear does not sell customer artwork, product files, manufacturing specifications, or personal contact information as standalone commercial data.
Threadwear coordinates product development, manufacturing, quality control, and shipping across an international network.
Depending on the project, information may be accessed or processed in Pakistan, the United Kingdom, the United Arab Emirates, the United States, the customer’s destination country, or another country used by an assigned supplier, service provider, or carrier.
Privacy laws may differ between countries.
Where required, Threadwear uses reasonable safeguards such as controlled access, contractual obligations, limited disclosure, and service provider requirements to protect personal information during international processing.
Customer artwork, logos, patterns, specifications, product concepts, samples, and technical information are treated as project information.
Access is limited to the people and organizations that need the information to review, develop, manufacture, inspect, package, or deliver the product.
Threadwear will not intentionally publish an unreleased product, confidential project, or private customer design without authorization.
Where completed work is considered for a website gallery, portfolio, case study, or social media feature, Threadwear will follow the permissions or publicity arrangements agreed with the customer.
Threadwear may retain approved product records to support consistency across future production runs.
These records may include:
Approved specifications
Pattern and grading information
Sample history
Construction details
Artwork placement
Embroidery or print settings
Color references
Trim specifications
Private label requirements
Packaging instructions
Quality control findings
Facility assignment information
Keeping these records helps reduce unnecessary redevelopment and supports consistency when a customer places a reorder.
We keep information only for as long as it is reasonably needed.
The retention period may depend on:
Whether a quotation or project is active
Whether a customer is expected to reorder
Whether approved specifications must be maintained
Accounting and payment record requirements
Customs and shipping requirements
Quality control or warranty concerns
A complaint, claim, or dispute
Fraud prevention and website security
Legal or regulatory obligations
General enquiries that do not become active projects may be deleted or archived when they are no longer useful.
Approved production records may be retained for longer because they are needed to support future runs, investigate quality concerns, or confirm what was previously approved.
Our website may use cookies and similar technologies to:
Operate essential website functions
Protect forms and website sessions
Remember user preferences
Measure website visits
Understand which pages are useful
Identify technical problems
Measure marketing activity where permitted
Essential technologies may operate because they are needed for the website to function.
Where consent is legally required, optional analytics or marketing technologies should operate only after the visitor has made a selection through the website’s cookie controls.
Visitors can also manage cookies through their browser settings. Restricting cookies may affect certain website functions.
Threadwear may send communications related to:
An enquiry
A consultation
A quotation
A sample
An active order
An invoice
A shipment
A quality concern
An existing business relationship
Where permitted, we may also send information about relevant Threadwear services, manufacturing capabilities, or company updates.
You can stop optional marketing messages by using the unsubscribe option provided in the communication or by contacting Threadwear through the website.
Unsubscribing from marketing will not stop essential project, payment, approval, production, or delivery messages.
Threadwear uses reasonable organizational and technical measures intended to protect information against unauthorized access, loss, alteration, misuse, or disclosure.
These measures may include:
Password protection
Access restrictions
Secure cloud storage
Limited project access
Internal confidentiality requirements
Service provider controls
Security monitoring
Backup procedures
No website, email system, file storage service, or internet transmission method can be guaranteed to be completely secure.
Customers should avoid sending unnecessary confidential information and should use secure transfer methods when sharing sensitive artwork, financial records, or unreleased product files.
Depending on your location and the laws that apply, you may have the right to:
Ask what personal information Threadwear holds about you
Request a copy of your personal information
Correct inaccurate or incomplete information
Request deletion of certain information
Restrict certain uses of your information
Object to certain processing
Request a portable copy of certain information
Withdraw consent where processing depends on consent
Stop optional marketing communications
Submit a complaint to an appropriate privacy authority
These rights may be limited where information must be retained for an active contract, accounting obligation, customs record, legal requirement, security purpose, unresolved dispute, or legitimate project need.
Privacy requests can be submitted through the contact form or other contact channel published on the Threadwear website.
Threadwear may request reasonable information to confirm the identity and authority of the person making the request.
If you provide information about an employee, customer, recipient, team member, chapter representative, event organizer, or another person, you confirm that you have authority to provide that information for the project.
You should not provide personal information about another person when it is not necessary for the order, delivery, or service.
Threadwear’s manufacturing and development services are intended for businesses, brands, organizations, and adults who are able to make purchasing and approval decisions.
We do not knowingly request personal information directly from children for the purpose of entering into a manufacturing agreement.
A parent, guardian, school, team, chapter, organization, or authorized adult should manage any project involving products intended for minors.
Our website may connect to meeting schedulers, payment services, carriers, social media platforms, or other third-party websites.
Those services operate under their own privacy policies and security practices. Threadwear is not responsible for how an independently operated third-party platform uses information submitted directly to it.
Threadwear may revise this Privacy Policy when its website, services, technology, manufacturing network, or legal responsibilities change.
The current version will be published on this page. Continued use of the website or services after a revision means the updated Policy will apply to future interactions.
Questions, concerns, and privacy requests can be submitted through the contact form, email address, telephone number, or other contact channel published on the Threadwear website.
Include enough information for Threadwear to identify the relevant enquiry, project, or account without sending unnecessary confidential information.
