These Terms and Conditions apply to the use of the Threadwear Industries website and to services provided by Threadwear Industries, including design consultation, CLO 3D visualization, pattern development, sampling, customization, manufacturing, private labelling, packaging, and logistics coordination.
The Threadwear business identified on the quotation, invoice, payment request, or project agreement is the business entering into the contract with the customer.
In these Terms, “Threadwear,” “we,” “our,” and “us” refer to that Threadwear business. “Customer,” “you,” and “your” refer to the individual, brand, business, organization, chapter, institution, or other party requesting or purchasing the services.
You accept these Terms when you:
Use the Threadwear website
Submit a project enquiry
Book a consultation
Request or accept a quotation
Pay an invoice or deposit
Approve a design, sample, or specification
Instruct Threadwear to begin work
Place a production or reorder request
If you act for a business, organization, chapter, institution, team, or brand, you confirm that you are authorized to provide instructions, approve decisions, and accept these Terms on its behalf.
A Threadwear project may also include:
A quotation
An invoice
A payment request
A project proposal
A purchase order
An approved sample
An approved specification
A size chart
A tech pack
Written approval messages
A separate project agreement
These documents form part of the agreement between Threadwear and the customer.
Where project documents contain a specific price, quantity, product requirement, payment arrangement, or delivery instruction, that specific information will apply to the relevant project.
Threadwear may provide:
Product and fashion guidance
Design consultation
CLO 3D visualization
Pattern creation
Pattern adjustment
Size grading
Physical sample development
Fabric and trim sourcing
Embroidery
Printing
Sublimation
Embossing and debossing
Chenille, appliqué, patches, and mixed media
Custom accessories and trims
Private labelling
Custom packaging
Bulk manufacturing
Quality control
International shipping coordination
The services included in a project are limited to those described in the accepted quotation, invoice, proposal, or written project confirmation.
A quotation is prepared using the information available at the time.
The price may be affected by:
Product design
Quantity
Size range
Fabric
Construction
Pattern complexity
Sample requirements
Embellishment method
Artwork detail
Stitch count
Print coverage
Number of colors
Custom trims
Labels
Packaging
Shipping route
Delivery deadline
Currency or supplier price changes
A quotation does not reserve materials, supplier pricing, production capacity, facility time, or shipping rates until Threadwear confirms the project and receives any required payment.
Threadwear may revise a quotation when the customer changes the scope or when important project information was missing or inaccurate.
The customer must provide complete and accurate information, including:
Product requirements
Artwork
Logos
Spelling
Names and numbers
Colors
Size breakdowns
Measurements
Fabric preferences
Placement instructions
Label wording
Packaging requirements
Quantity
Delivery address
Delivery deadline
Customs information
Authorized approvals
Threadwear is not responsible for an error caused by incorrect, incomplete, conflicting, or late information supplied by the customer or someone acting for the customer.
The customer must review all specifications and approvals carefully before confirming them.
Design consultation provides fashion-aware and production-aware guidance on how a product may be structured, detailed, customized, and manufactured.
Recommendations may address:
Garment proportions
Panels
Ribbing
Trims
Embellishment
Fabric suitability
Construction
Production feasibility
Overall design balance
Recommendations are based on the project information available at the time. A recommendation does not replace the need for a sample, testing, customer review, or final written approval.
CLO 3D visualization helps the customer review a product before physical sampling.
A visualization may show:
General proportions
Garment shape
Artwork placement
Embroidery placement
Appliqué placement
Panel interaction
General design direction
A digital visualization is not a physical garment.
Color, texture, fabric movement, thickness, stretch, drape, stitching, print, embroidery, fit, and lighting may appear differently in physical production.
Approval of a visualization confirms the general design direction. Final production approval remains subject to the approved physical sample and written specifications unless Threadwear confirms otherwise.
Pattern and sample development is used to test:
Fit
Shape
Structure
Construction
Proportions
Materials
Embellishment
Placement
Production feasibility
Sample fees cover development work, setup, materials, specialist labor, and other project costs.
Sample fees are not limited to the physical garment itself and are normally nonrefundable after development begins.
The number of included samples or revisions will be based on the accepted project scope.
Additional charges may apply when the customer requests:
A new design direction
A new fabric
A different fit
A different size
New artwork
New embellishment
Different placement
New trims
Construction changes
Revisions after approval
Threadwear may accept approval through:
A signed document
An approval form
A project platform
A messaging platform
A meeting followed by written confirmation
Payment made after final specifications are issued
Approval confirms that the customer has reviewed and accepted the applicable:
Design
Artwork
Spelling
Dimensions
Garment structure
Fabric
Color
Sizing
Placement
Labels
Trims
Packaging
Sample
Production specifications
Once approved, the relevant details become the production reference.
Changes requested after approval may require additional development, a revised quotation, a new sample, additional payment, and a revised timeline.
Threadwear assigns projects to facilities and specialists based on:
Product type
Fabric
Fit
Construction
Equipment
Embellishment
Quantity
Capacity
Quality requirements
Production timeline
The customer authorizes Threadwear to work with facilities, subcontractors, suppliers, and specialists within its manufacturing network.
Threadwear may change a facility, supplier, specialist, or production route when reasonably necessary because of capacity, equipment availability, material supply, quality concerns, safety, compliance, or operational requirements.
Where a change could materially affect the approved product, Threadwear will communicate the change and seek approval where reasonably possible.
Material availability can change between quotation, sampling, production, and reordering.
Threadwear may recommend an alternative when an approved fabric, trim, zipper, label material, thread, ink, hardware item, packaging item, or accessory is no longer available.
Threadwear will not knowingly use a replacement that materially changes the approved product without informing the customer and obtaining approval where reasonably possible.
Customer delays may affect the continued availability or price of previously selected materials.
Colors may appear differently across:
Computer screens
Mobile devices
Printed references
Pantone references
HEX values
RGB files
CMYK files
Fabric dye
Thread
Ink
Sublimation
Ribbing
Zippers
Hardware
Fabric composition, material texture, lighting, dye lots, thread lots, and production methods may also affect the finished appearance.
Threadwear will use approved references and reasonable production controls. Minor differences that fall within an approved reference or reasonable manufacturing tolerance will not be treated as defects.
Customers should request physical swatches where exact material or color evaluation is important.
Custom apparel passes through cutting, sewing, embellishment, pressing, finishing, folding, and packing processes.
Small variations may occur in:
Garment measurements
Stitching
Embellishment size
Placement
Alignment
Color
Weight
Material texture
Trim position
Finished quantity
Where the approved specification states a tolerance, that tolerance will apply.
Where no special tolerance is stated, reasonable commercial apparel manufacturing tolerances will apply.
A product will not be considered defective solely because of a minor variation that does not materially affect its appearance, fit, function, durability, or approved design.
Threadwear will aim to produce the ordered quantity.
Custom production can occasionally result in a small overage or shortage because units may be removed during quality control or because production processes require a reasonable quantity allowance.
Any project-specific quantity arrangement shown on the quotation, invoice, purchase order, or written project confirmation will apply.
Customers requiring an exact final quantity must communicate this before accepting the quotation.
Payment requirements are stated in the quotation, invoice, or payment request.
A project may require:
A consultation fee
A design or development fee
A sample fee
A deposit
Progress payments
A production balance
A shipping payment
Payment before dispatch
Threadwear may pause design, sampling, sourcing, manufacturing, or dispatch when a required payment is overdue.
The customer is responsible for bank charges, payment processing charges, currency conversion charges, import charges, duties, and taxes unless Threadwear has expressly included them in the accepted price.
Project changes must be communicated in writing.
Threadwear will assess whether a requested change affects:
Development work
Materials
Tooling
Sampling
Facility assignment
Production setup
Quantity
Price
Timeline
Shipping
A requested change is not accepted until Threadwear confirms it.
Threadwear may be unable to implement a change after materials have been ordered, custom trims have been produced, tooling has been created, artwork has been processed, cutting has started, or production is underway.
Production and delivery timelines are estimates unless Threadwear expressly confirms a fixed commitment in writing.
Timelines depend on:
Customer responses
Design approval
Sample approval
Payment
Material availability
Supplier capacity
Production capacity
Product complexity
Quantity
Quality control
Customs clearance
Carrier performance
A customer delay, revision request, missing approval, changed specification, or overdue payment will extend the timeline.
Customers must disclose important launch dates, event dates, retail dates, campus dates, or other critical deadlines before approving the quotation.
A requested delivery date does not become guaranteed simply because it appears in an enquiry or early discussion.
Custom projects involve development work, material purchasing, specialist setup, reserved production capacity, and products that may have no resale value.
Cancellation requests must be made in writing.
If a project is cancelled, the customer remains responsible for costs already incurred, including:
Consultation
Design development
Pattern development
Sample development
Materials
Custom trims
Labels
Packaging
Tooling
Setup
Completed production
Work in progress
Supplier cancellation charges
Shipping or storage
Payment processing charges
Any refund will be considered only after these costs and completed work have been deducted.
Once bulk production has started, the order is normally non-cancellable and nonrefundable.
The customer retains ownership of original logos, artwork, trademarks, and brand materials supplied by the customer.
The customer gives Threadwear permission to use, reproduce, resize, separate, digitize, map, adapt, and share those materials only as reasonably necessary to provide the requested services.
This permission includes sharing relevant files with assigned facilities and specialists.
The customer confirms that:
It owns the supplied materials or has permission to use them
The materials do not unlawfully copy another party’s work
The requested use does not infringe copyright, trademark, design, privacy, or licensing rights
Any required institutional, organizational, fraternity, sorority, team, event, or brand authorization has been obtained
Threadwear may pause or refuse a project when ownership or authorization is unclear.
The customer is responsible for claims arising from unauthorized artwork, logos, text, or designs supplied or approved by the customer.
Threadwear retains ownership of its:
General workflows
Production systems
Supplier relationships
Facility relationships
Costing methods
Quality control methods
Internal templates
General manufacturing knowledge
Internal documentation
Ownership or release of custom patterns, grading files, CLO files, embroidery digitizing files, print separations, screens, dies, molds, or tooling depends on the relevant quotation or written project agreement.
Payment for a garment or sample does not automatically transfer every internal file or production asset used to create it.
The customer is responsible for approving the wording and accuracy of:
Brand labels
Care labels
Size labels
Fiber content
Country of origin statements
Hangtags
Packaging claims
Safety warnings
Product instructions
Retail information
Threadwear may provide production guidance, but the customer remains responsible for confirming that labels and claims meet the rules of the country where the products will be imported, sold, distributed, or used.
Threadwear’s workflow may include quality control at the assigned facility and a further review before dispatch.
Quality control is intended to identify material differences from the approved sample and specifications.
Quality control does not mean that handmade or machine-produced apparel will be completely free from every minor variation.
Units may be removed, repaired, or replaced during quality control when Threadwear identifies a material issue.
The customer must inspect the shipment as soon as reasonably possible after delivery and before the products are:
Worn
Washed
Altered
Branded by another party
Distributed
Resold
Used at an event
Any concern should be reported promptly through a Threadwear contact channel.
The report should include:
Order or invoice reference
A clear explanation of the concern
Number of units affected
Clear photographs or video
Measurement evidence where relevant
Packaging photographs where transit damage is involved
The customer must keep the affected products and original packaging available while the concern is investigated.
Using, altering, distributing, or reselling the affected products before inspection may prevent Threadwear from confirming the cause or offering an appropriate remedy.
Where Threadwear confirms that products materially differ from the approved sample or specification outside the accepted tolerance, Threadwear will assess an appropriate remedy.
Depending on the issue, this may include:
Repair
Replacement of affected units
Remanufacture
Partial credit
Refund for confirmed affected units
Another reasonable solution
A remedy will apply only to confirmed affected units unless the issue affects the complete order.
The remedy will consider the seriousness of the issue, number of units affected, feasibility of repair, production status, product use, and evidence provided.
Threadwear products are made to customer specifications and cannot normally be restocked or sold to another customer.
Custom products cannot normally be returned because of:
A change of mind
An event cancellation
Lower than expected resale
Incorrect quantities supplied by the customer
Incorrect sizes selected by the customer
An approved feature later disliked by the customer
An error contained in customer-supplied artwork
A minor variation within an approved or reasonable tolerance
Nothing in these Terms removes a legal right that cannot lawfully be excluded.
Threadwear aims to maintain approved specifications and suitable specialist assignments for reorders.
Exact duplication across separate production runs cannot always be guaranteed because of:
Fabric dye lots
Yarn lots
Material batches
Supplier changes
Machine calibration
Component availability
Changes in manufacturing technology
Age or condition of the original reference sample
Threadwear may recommend a new sample where significant time has passed, materials have changed, or the customer has changed the design.
Threadwear may coordinate shipments through DHL, UPS, FedEx, freight providers, customs agents, or other logistics partners.
Depending on the project, an order may ship directly from Pakistan or may be routed through the United Kingdom, the United Arab Emirates, the United States, or another suitable route.
Routes may be selected based on:
Delivery timing
Cost
Shipment size
Destination
Carrier availability
Customs requirements
Duty and tariff considerations
The customer must provide a complete and accurate delivery address and recipient information.
Threadwear is not responsible for delays or added costs caused by an incorrect address, unavailable recipient, restricted delivery location, or incomplete customs information supplied by the customer.
Once a shipment is accepted into the selected carrier’s network, physical transit is handled by that carrier.
Threadwear will assist with:
Tracking
Documentation
Carrier communication
Claim filing
Reasonable follow-up
Threadwear does not control carrier vehicles, customs authorities, border inspections, local delivery agents, weather, or transportation networks.
Carrier delivery dates are estimates and may change after dispatch.
Where a shipment is delayed, damaged, or lost, the final investigation and compensation decision may depend on the carrier’s process and the insurance purchased for the shipment.
Shipping insurance may be available and is recommended for protecting the shipment’s declared value.
Where the customer declines available insurance, compensation for transit loss or damage may be limited by the carrier’s standard terms.
Insurance does not automatically cover every delay, indirect loss, missed event, lost profit, or business interruption.
International shipments may be subject to:
Customs inspection
Import duties
Sales tax
Value added tax
Brokerage fees
Storage charges
Product documentation requirements
Local labelling requirements
Unless included in the accepted quotation, these costs are the customer’s responsibility.
The customer is responsible for confirming that the products, labels, materials, and claims can legally be imported and sold in the destination country.
Threadwear may assist with documentation but cannot control customs decisions or guarantee clearance times.
If a shipment is refused, unclaimed, or returned because of customer instructions, unpaid duties, an incorrect address, or recipient unavailability, the customer is responsible for resulting costs.
These may include:
Return shipping
Redelivery
Customs charges
Carrier fees
Warehouse storage
Disposal
Additional handling
Threadwear may hold returned goods until the related costs are paid.
Threadwear will not be responsible for a delay or failure caused by circumstances outside its reasonable control.
These may include:
Natural disasters
Severe weather
Fire
Flood
War
Civil disturbance
Government restrictions
Border closures
Customs disruption
Epidemics
Labor disputes
Transport interruption
Carrier failure
Power outages
Cyber incidents
Material shortages
Supplier shutdowns
Equipment breakdowns
Threadwear will communicate material disruptions and take reasonable steps to reduce their effect on the project.
Threadwear is responsible for direct losses that are reasonably proven to result from Threadwear’s material breach of the agreed project requirements.
To the extent permitted by applicable law, Threadwear is not responsible for indirect or consequential losses such as:
Lost profit
Lost sales
Lost opportunity
Reputational loss
Event cancellation
Missed retail launch
Third-party penalties
Business interruption
Threadwear’s total responsibility for a confirmed claim will not exceed the amount paid to Threadwear for the affected part of the project, except where applicable law does not allow such a limitation.
Nothing in these Terms limits responsibility for fraud, deliberate misconduct, or another responsibility that cannot legally be limited.
Threadwear and the customer should treat nonpublic project, pricing, technical, and business information as confidential.
Confidential information may be shared where necessary with employees, facilities, suppliers, advisers, carriers, or service providers involved in the project.
This obligation does not apply to information that:
Is already public without a breach
Was lawfully known before disclosure
Was received lawfully from another source
Must be disclosed by law
Threadwear may pause or end a project where:
Required payment is not made
The customer does not provide necessary approvals
The customer supplies unlawful or unauthorized artwork
The requested work creates a safety or compliance concern
The customer repeatedly changes the project without accepting revised costs
Communication becomes abusive, threatening, fraudulent, or misleading
Continuing the project is no longer reasonably possible
The customer remains responsible for completed work, committed materials, supplier charges, and other costs incurred before the project ends.
Threadwear aims to keep its website accurate and useful.
Website examples, photographs, service descriptions, manufacturing methods, and general timelines are provided for information and inspiration.
They do not become a binding product specification unless they are included in the customer’s accepted quotation, approved sample, or written project confirmation.
The customer should first contact Threadwear and provide a clear explanation of any concern so both parties can attempt to resolve it directly.
The governing law and court arrangements stated in a quotation, invoice, or separate project agreement will apply.
Where no separate arrangement is stated, the laws and courts applicable to the Threadwear business identified on the customer’s project documents will apply, subject to any mandatory rights or jurisdiction that cannot legally be excluded.
Threadwear may update these Terms when its services, website, manufacturing network, payment methods, or legal responsibilities change.
The version accepted when a confirmed project begins will continue to apply to that project unless both parties agree otherwise.
The current website version will apply to future enquiries and projects.
Questions about these Terms, an active project, a delivery, or a quality concern can be submitted through the contact form, email address, telephone number, or other contact channel published on the Threadwear website.
Customers should include the relevant quotation, invoice, or order reference when contacting Threadwear about an existing project.
